Overview:

Unified communications offers organizations of all sizes the potential to improve collaboration among distributed workers, as well as with partners, customers, and suppliers. By integrating various forms of real-time communication services and applications into a common set of interfaces, and extending those services beyond existing boundaries, UC can reduce decision-making latency, improve productivity, and deliver tangible business benefit.

Author(s): Irwin Lazar, Principal Research Analyst and Program Director

Keywords: Unified communications, real-time communications, VOIP, messaging, desktop clients, Web portals, mobile devices, PBXs, ISDN-based video conferencing systems, Communications Enabled Business Processes (CEBP), Customer Resource Management (CRM)- or Enterprise Resource Planning (ERP), WiFi-enabled devices, instant messaging, audio conferencing, video conferencing, Web conferencing, contact center, and FMC,

Vendors mentioned: IBM, Jabber/Cisco and Microsoft.

Clients: read this Issue Paper - Leveraging Unified Communications for Fun and Profit

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