Overview:

Planning for and implementing VOIP and UC can be a huge task, which often takes months or years. SMB IT decision-makers must understand how their company defines UC and collaboration. They also must consider their UC drivers and requirements. Once there is an understanding of what products and services to deploy, they must also evaluate the IT departments’ levels of expertise, if there is an IT department, considering when it makes sense to supplement on-site staff with third-party service providers.

Nemertes looks at SMB organizations' unified communication and collaboration strategies (including VOIP). Organizations have ever-increasing products and services to evaluate, as more hardware and software vendors bring their UC offering to market.

This presentation helps SMBs understand where other organizations are in their UC deployments, what is driving their decisions for a particular UC product. It also explores how they are organizing their staffs to handle not only the implementation, but the ongoing management of UC applications.

Author(s): Katherine Trost, Research Analyst

Keywords: VOIP, unified communications, unified communication applications, collaboration, UC architecture, integration, presence, mobility, VOIP professional services, and third-party expertise.

Vendors mentioned: Microsoft

Clients: read this presentation - SMB VOIP and UCC Organizational Trends

Nemertes' research reports are available to clients. If you're not a client and would like to receive a copy of this presentation, please contact us.