[July 26, 2005]

SMB Owners 'Apprehensive' About VoIP

A recent Switchvox study find apprehension among SMBs over VoIP.

By DAVID SIMS
TMCnet CRM Alert Columnist

57% of small- to medium-sized business owners are "apprehensive" about the reliability of Voice over Internet Protocol service providers available today, according to a recent survey by Switchvox, who sells PBX phone systems to SMBs....

It's being tapped, but more could be done. A report released in May by Robin Gareiss, Nemertes Research executive vice president found the small-business VoIP market increasingly competitive. Nemertes conducted a survey in which "96 percent of enterprise participants said they had either implemented or planned to implement VoIP, while 75 percent of SMB respondents were already doing so," according to Luc Hatlestad.