Overview:

In this volume, “Unified Communications & Collaboration: Web 2.0 and Social Computing ,”we provide new telemetry on the adoption and use of collaboration in the enterprise. We examine the demographics of its use and the trends that are becoming apparent. We also examine the key challenges associated with adopting Web 2.0 technology in the enterprise. Nemertes points out here that the cost of the technology is the tip of the iceberg in terms of the investment needed to ensure the successful use and positive business return of such technologies. We conclude with recommendations on how to adopt and leverage collaboration technologies successfully.addresses this evolution of mobility into a significant component of unified communications. It shows how mobility strategies are not just nice to have, but are fundamental to achieving desired business impacts. IT managers are tightly coupling strategic planning with UC strategic planning, and tell how addressing the latter can’t be effective without addressing the former.

Author(s): Mike Jude

Table of Contents

Table of Contents
1 THE EVOLUTION OF WEB 2.0 ................................................................. 5
1.1 Collaboration ...................................................................................... 5
1.1.1 Wikis................................................................................................. 5
1.1.2 Blogs ................................................................................................ 7
1.1.3 Shared Workspaces.......................................................................... 9
1.2 Productivity.......................................................................................... 11
1.2.1 Office Applications............................................................................ 12
1.2.2 Content Management ..................................................................... 12
1.2.3 Knowledge Management ................................................................ 14
1.2.4 Enterprise Search ........................................................................... 16
2 THE EVOLUTION TO SOCIAL NETWORKING............................................ 19
2.1 What’s driving Web 2.0 and Collaboration......................................... 23
2.2 Green Policies .................................................................................... 24
2.3 Telework............................................................................................. 28
3 KEY CHALLENGES .................................................................................. 32
3.1 ROI...................................................................................................... 32
3.2 Overhead............................................................................................ 32
3.3 Public Social Computing....................................................................... 33
4 RECOMMENDATIONS............................................................................... 35
5 CUSTOMIZED FINDINGS.......................................................................... 36
6 METHODOLOGY ...................................................................................... 37
6.1 Timeframe............................................................................................ 38
6.2 Participants ......................................................................................... 38
6.2.1 By Industry....................................................................................... 39
6.2.2 By Size.............................................................................................. 41
6.2.3 By Region.......................................................................................... 45
6.2.4 By IT Culture ................................................................................ ... 46
7 DISCLAIMER/DISTRIBUTION ................................................................... 48

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