Overview:

This volume provides details on unified communications adoption in the enterprise. With so much vendor and media hype surrounding Unified Communications, this volume enables the reader to separate fact from fiction, allowing enterprise IT executives, vendors and service providers to understand what is being adopted and why.

We examine not only the macro adoption trends, but also look at trends across organizations by size and industry. We discuss the drivers for technology adoption and share comments from end-users gathered via hundreds of hours of live interviews. Finally, we conclude with recommendations on how to successfully evaluate and adopt Unified Communications technologies.

Author(s): Irwin Lazar, Research Analyst and UCC Program Director

Keywords: Unified communications, Web conferencing, video conferencing, instant messaging, presence, unified messaging, communicaitons-enabled business processes

Vendors mentioned: Alcatel-Lucent, Avaya, Cisco, IBM, Microsoft, NEC, Nortel, ShoreTel

Table of Contents:

1 INTRODUCTION.............................................................................
2 UNIFIED COMMUNICATIONS..........................................................
2.1 Unified-Communications Architecture.........................................
2.1.1 Defining Unified Communications............................................
2.2 UC Adoption ..............................................................................
2.3 Unified Communications Applications ........................................
2.4 IP-Audio Conferencing ..............................................................
2.5 IP-Video Conferencing ..............................................................
2.5.1 Desktop video conferencing...................................................
2.5.2 Room-based Video Conferencing...........................................
2.5.3 Telepresence ........................................................................
2.5.4 Policies to Promote Video Conferencing.................................
2.6 Unified Messaging ....................................................................
2.7 Web Conferencing....................................................................
2.8 IM and Dashboards ..................................................................
2.8.1 Instant Messaging..................................................................
2.8.2 Real-Time Communications Dashboards.................................
2.9 Communications Enabled Business Processes (CEBP) ..............
3 RECOMMENDATIONS.....................................................................
3.1 For Vendors and Carriers ..........................................................
3.2 For Enterprises ..........................................................................
4 CUSTOMIZED FINDINGS.................................................................
5 METHODOLOGY .............................................................................
5.1 Timeframe...................................................................................
5.2 Participants ................................................................................
5.2.1 By Industry..............................................................................
5.2.2 By Size.....................................................................................
5.2.3 By Region.................................................................................
5.2.4 By IT Culture ...........................................................................
6 DISCLAIMER/DISTRIBUTION ..........................................................

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