By Johna Till Johnson, Network World, 01/30/06

I wish I had a nickel for every time an IT executive told me he wanted "better managed services" from providers. Yet this perennial request seems to be perennially unanswered by service providers: Nearly half of the companies I work with are looking for their carriers to offer better managed services (in some types of companies, such as those with distributed knowledge workers, the percentage is as high as three-quarters). Obviously, the carriers are failing somewhere.