Network World: Study: Businesses want unified communications but staff structure leaves them unprepared

Network World: Study: Businesses want unified communications but staff structure leaves them unprepared

By Tim Greene, NetworkWorld.com, 05/09/07

Businesses say they are interested in unified communications but still face some of the same obstacles that prevented them from adopting VoIP a few years ago, according to a study by Nemertes Research.

While interviews with 120 IT executives reveal that 79% of respondents either already use or are planning to use unified communications, but 60% say their collaboration and communications staffs are separate, according to the study’s author Irwin Lazar, a principal research analyst with Nemertes.

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