Nemertes Impact Analysis:

Glowpoint (OTCBB:GLOW) introduced Video Room Sweep (VRS), a set of applications for proactive management of video conferencing and telepresence sessions. Glowpoint offers VRS as part of its hosted video conferencing management services.

Thirty-eight percent of companies are outsourcing video conferencing management, especially for high definition and telepresence services where video use is often considered business critical. Managed services saves IT shops from the need to buy their own management platforms, train staff, and devote time to administration.

Impacts:

Enterprises: Evaluate managed services as part of your video conferencing deployment strategy. Hosted management can provide a cost effective solution versus rolling out your own internal management capability.

Vendors: As video conferencing deployments grow, so do management needs. Deliver tools and/or services to support proactive management for both service providers and their customers

Investors: Growth in managed video conferencing services is good news for AT&T (NYSE:T), BT (NYSE:BT), HP (NYSE:HPQ), Tata Communications (NYSE:TCL), Verizon (NYSE:VZ) and privately held Masergy, Teliris, and Virtela.

By Irwin Lazar, Vice President, Communications and Collaboration Research

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