Nemertes Impact Analysis

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JaJah: Playing Host to SMBs

Privately held Jajah Inc. announced the release of a low-cost hosted IP-PBX offering
aimed SMBs (but scalable up to 5000 users). The service allows VOIP calls to over 200 countries and the ability to use all devices; mobile, landline, or softphone. It also includes UC functions such as find-me/follow-me, UM, SMS, conference calls, call logging and address book synchronization.

Interest in hosted VOIP is rising among SMBs, but there is still huge opportunity for
growth. In Nemertes; Advanced Communications Services benchmark, 20% of SMBs plan to adopt a hosted VOIP solution.

Impacts:

Enterprises: Evaluate low-cost hosted VOIP solutions that offer additional UC functionality as an alternative to on-premise technology, paying close attention to SLAs and support capabilities.

Vendors: Hosted VOIP with added UC applications represents a tremendous growth opportunity, especially among SMBs.

Investors: Potential impact to competitors with similar low-cost hosted solutions
targeted at micro-businesses, such as Packet8/8x8 Inc.(Nasdaq: EGHT) and privately held RingCentral.

http://www.nemertes.com/benchmarks/nemertes_benchmark_acs_organizational_best_practices_and_key_trends_0
http://www.fiercewireless.com/press-releases/jajah-redefines-smb-and-enterprise-telephony-market-fully-hosted-ip-telephony-solution

Katherine Trost, Research Analyst