Nemertes Impact Analysis:

Privately held Zeacom introduced a gateway for Microsoft Office Communications Server 2007 enabling OCS integration to both Zeacom contact center applications and legacy phone systems for presence and click-to-call integration. Zeacom’s announcements underscore the challenges in integrating UC applications.

While 60% of companies are deploying UC, 58% of companies cite integration as their biggest challenge for a successful UC deployment. Concerns include the need to invest in upgrades to existing systems, as well as the need to support older systems during migration.

Impacts:

Enterprises: Consider third-party platforms to integrate legacy systems as you migrate to UC.

Vendors: Address customer concerns over integration by engaging with competitive and complementary vendors to improve interoperability, or partner with third-party gateway vendors.

Investors: The need to address interoperability concerns is helpful to Alcatel-Lucent (NYSE:ALU) and it’s GETS product, as well as integration and professional services firms including AT&T (NYSE:T), Dimension Data (LON:DDT),HP (NYSE:HP) and Verizon (NYSE:VZ).

Irwin Lazar, Vice President, Communications and Collaboration Research

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