Nemertes Issue Paper

Overview: Whether an organization’s virtual workers are at a branch location, on the road, or working from home, they require IT support to stay connected to the rest of their team. The IT department’s challenge is to make sure these workers get predictable, high-performance access to applications and data no matter where they reside. The problem: Only 18% of branch locations (and virtually no telecommuter sites) house IT expertise.

Efficient management of a virtual workplace is a struggle. Increasingly, IT decision-makers are strategically outsourcing the network, IT, and/or application support to some or all locations. This paper will explore the use of professional services for branch locations and specific applications.

Author(s): Katherine Trost, Research Analyst

Keywords: Managed Services, Branch, VOIP Professional Services, UC Services, Outsourcing, Third-party Expertise, Monitoring and Management

Vendors mentioned: None

Clients Read This Issue Paper: Extending IT With Service Partners