Overview:

Selecting the right vendor for any technology project is a balancing act between several factors, including value, technology and customer service. Another helpful exercise in this assessment is to learn from your peers. Nemertes received 555 ratings from organizations of all sizes who rated their vendors for voice over IP. In this paper, we focus on small implementations of VOIP—those with fewer than 500 endpoints.

Author(s): Robin Gareiss, Executive Vice President, VOIP, Branch and remote-office management

Keywords: VOIP, Unified Communications vision, customer service, ease of installation, troubleshooting, value, solution experience, integration capabilities, management tools, VAR expertise, Personal Call Manager, softphone client, HiPath BizIP, HiPath 1100, HiPath 2000, HiPath 3000, plug-and-play, Unified Communications Manager Express, Unified Communications Series 500, Smart Care Service

Vendors mentioned: Avaya, Cisco, Linksys, ShoreTel, Siemens.

Clients: read this Issue Paper - Top VOIP Picks for Small Businesses

Nemertes' research reports are available to clients. If you're not a client and would like to receive a copy of this Issue Brief, please contact us.