Nemertes Issue Paper

Overview:
The modern healthcare organization operates in an ever-challenging environment. It must fulfill its primary mission of providing high-quality patient care, while also addressing economic realities that require maximum operating efficiency and minimal costs. What is more, healthcare is highly regulated; data and information resources must meet strict requirements for privacy and protection. These requirements often extend beyond the traditional enterprise boundaries, thanks to programs such as telemedicine, and the need to support contract-based workers.

Unified communications can help meet all these requirements by reducing communication complexity, integrating disparate applications, and tying communications services directly to specific business process to reduce human latency.

Author(s):Irwin Lazar Vice President Communications & Collaboration Research, Katherine Trost, Research Analyst, Nemertes Research

Keywords: Healthcare, Unified Communications, VOIP, Presence, Instant Messaging, Contact Center

Vendors mentioned: None

Clients: Read This Issue Paper - Unified Communications For Healthcare