Overview:

Advanced communications services encompass managed and hosted services providing network connectivity between sites and to the Internet. Connectivity options typically include MPLS, Ethernet, and/or fixed/mobile wireless. Additional advanced communications services include hosted applications such SIP trunking, and voice/video/Web conferencing. Taken together, these services provide the backbone that enables businesses to communicate, on a basic level. But they also provide the means to serve customers, boost sales, and improve employee productivity.

Providers differentiate their offerings based on price, availability, speed, reliability, manageability, and functionality. Advanced services harness new technologies, including third-generation wireless and advanced internetworking protocols, and required features, including quality of service and quick response time. And, they facilitate a collaborative work environment, regardless of location or communications device being used. This market is rapidly changing as standards evolve and as businesses adopt new collaborative technologies.

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