Overview:

By leveraging a hosted VOIP service, an organization does not need to make a large investment in equipment, nor manage an in-house IP-telephony infrastructure. Rather, organizations can purchase hosted VOIP services much in the same way they buy any other hosted application or software-as-a-service (SaaS).

In the hosted VOIP architecture, numerous customers share a general purpose infrastructure residing in the service provider’s data centers.Customers may choose from a menu of services with little customization .Hosted VOIP services typically offer a more limited feature set than premise-based or managed solutions. Some include features such as multiple line appearances, call parking or call barging. Hosted VOIP services may support TDM phones or legacy PBX/key systems via the use of an on-premises gateway.

Author(s): Katherine Trost, research analyst

Keywords: Hosted VOIP

Vendors mentioned: 8X8, AT&T, Covad,
Cypress Communications, Global Crossing, Intelliverse, Masergy
Communications, Orange Business, PCCW, Verizon Business

Clients: Read this Market Analysis: Hosted VOIP 

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