Simple capabilities are often what drives sophisticated organizations to commit to VoIP and larger convergence projects

By Robin Gareiss, Network World, 01/24/06

For the past three years, I’ve conducted an extensive research benchmark assessing VoIP and convergence. And I’ve followed the VoIP market since writing one of the industry’s first in-depth stories on the topic back in 1994. Year after year, I learn about sophisticated rollouts, unique applications of VoIP and converged applications, and interesting business drivers, such as IP-enabling contact centers, enabling mobility, or establishing business continuity.