Market Analysis
Table of Contents
1 EXECUTIVE SUMMARY 5
2 MARKET ANALYSIS 6
2.1 OVERVIEW 6
2.2 HARDWARE 7
2.2.1 Trends 8
2.2.2 Hardware Vendors and Products 8
2.3 MANAGEMENT, MEASUREMENT, TESTING 16
2.3.1 Trends 16
2.3.2 Management/Test/Measure Vendors and Products 16
2.4 WAN OPTIMIZERS 26
2.4.1 Trends 26
2.4.2 WAN Optimization Vendors and Products 26
2.5 ENTERPRISE SERVICES 31
2.5.1 Trends 31
2.5.2 Carriers and Enterprise Services 31
2.6 RECOMMENDATIONS 35
2.6.1 For IT Executives 35
2.6.2 For Vendors 36
3 APPENDIX A: REPORT METHODOLOGY 37
3.1 PROCESS 37
3.2 TIMEFRAME 39
3.3 PARTICIPANTS 39
3.4 BY INDUSTRY 40
3.5 BY SIZE 40
3.6 DISCLAIMER/DISTRIBUTION 41
4 APPENDIX B: PEER PROFILE BENCHMARK DESCRIPTIONS 43
Table of Figures
FIGURE 1: PARTICIPANTS BY TITLE 38
FIGURE 2: PARTICIPANTS BY INDUSTRY 39
FIGURE 3: ANNUAL REVENUE 40
FIGURE 4: IT BUDGET 41
Table of Tables
TABLE 1: VOIP HARDWARE OVERVIEW 9
TABLE 2: VOIP HARDWARE, INTEROPERABILITY & APPLICATIONS 12
TABLE 3: HARDWARE NOTES 15
TABLE 4: MANAGE/TEST/MEASURE VENDORS, OVERVIEW 17
TABLE 5: MANAGE/TEST/MEASURE VENDORS, CAPABILITIES 20
TABLE 6: MANAGE/TEST/MEASURE VENDORS, INTERFACE, REPORTING, ADVANCED FEATURES 22
TABLE 7: MANAGE/TEST/MEASURE VENDORS NOTES 24
TABLE 8: OPTIMIZATION PRODUCTS AND VENDORS, OVERVIEW 27
TABLE 9: OPTIMIZATION PRODUCTS AND VENDORS, CAPABILITIES 28
TABLE 10: OPTIMIZATION PRODUCTS AND VENDORS, FEATURES 29
TABLE 11: OPTIMIZATION PRODUCTS AND VENDORS, NOTES 30
TABLE 12: CARRIER ENTERPRISE VOIP SERVICES, OVERVIEW 32
TABLE 13: CARRIER ENTERPRISE VOIP SERVICES, CAPABILITIES 33
TABLE 14: CARRIER ENTERPRISE VOIP SERVICES, CAPABILITIES, CONT. 34
1 Executive Summary
Convergence projects are running strong in the vast majority of organizations. Voice typically is the first application implemented on a converged IP backbone, and Nemertes is starting to see IT executives explore new applications, such as video, unified communications, collaborative tools and real-time communications dashboards. They’re also recognizing the need for network optimization, branch-office technologies, enhanced management tools, and detailed cost analyses. And finally, they’re waiting not-so-patiently for the carriers to catch up with market demands.
This companion to the “Convergence & Next-Generation WAN Technologies”
benchmark provides a market assessment of the convergence market, with specific product/service matrices to help IT executives evaluate the offerings available. One of the biggest challenges when launching or augmenting a convergence project is finding the right vendors. The goal of this volume is to provide insight into and information about key vendors in several sub-segments of the convergence market. The matrices do not represent the entire market, but they do represent the vendors that are most often cited by the IT executives who participate in Nemertes Research.
Additional volumes will explore converged applications, branch-office trends, management challenges, mobility plans, and WAN service/technology trends. We also analyze organizational best practices based on Nemertes’ Peer Profile Benchmarks, a multi-faceted method of categorizing companies based on a variety of characteristics.
Please contact research manager Shirlene Browne, shirlene@nemertes.com if you would like to schedule a briefing.