By , Principal Research Analyst and Program Director, Collaboration and Convergence
IT executives interviewed for Nemertes’ upcoming benchmark, Building a Successful Virtual Workplace, are extending enterprise telephony services both to soft-phone clients on notebook computers, as well as to mobile clients on smartphone devices. Several enterprises are also using consumer services such as Vonage (NYSE:VG) and the privately held Skype for virtual worker communications services.
While enterprise telephony applications are typically accessed across a secure VPN and thus are hidden from peer-to-peer traffic control, consumer VOIP services are at risk. Wireless carriers can use Nokia’s platform to restrict or block competing voice offerings to protect existing revenues from the threat of VOIP or other competing applications.
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