The Issue:

Unified communications has the potential to dramatically simplify and improve enterprise communications, as well as improve business agility. By integrating various forms of communications, such as voice, video, instant messaging, conferencing, presence and voicemail, individuals can more effectively control and manage their inbound and outbound communications sessions. Enterprises further stand to benefit from communications-enabled business processes, whereby the integration of communications services with enterprise business applications and processes enables enterprises to leverage business intelligence and presence awareness to improve agility and responsiveness. Enterprises that adopt unified communications, including both desktop and mobile services, will see significant competitive advantage, both from more efficient internal operations and improved customer interaction. However, vendors and enterprises must address significant management and interoperability concerns before the reality of unified communications meets the vision.

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Clients: Unified Communications [1]

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