The Issue:

Enterprises are struggling to create business cases to justify the adoption
of real-time and non-real time collaboration applications and services.
Furthermore, business benefits are often difficult to quantify. Arguments such as
“improved worker productivity” don’t resonate with enterprise IT or line of
business managers looking to reduce bottom line expenses or increase top-line
revenue.

What is needed are specific use cases that justify investments in
collaboration, or perhaps more importantly, implementation of a methodology
that enterprises can use to build their own business cases across various
operating units.

Read this Issue Paper: The Business Case for Collaboration [1]