The Issue:

Unlike its TDM predecessor, IP telephony is not a closed-network, single-application environment using its own network resources. Rather, IP telephony is part of an overall unified-communications infrastructure, where multiple applications compete for finite network resources. As a result, IP telephony implementations require new monitoring and management tools and skills. But is the cost of these IP telephony management tools worth the benefit?

Nemertes Research has conducted an analysis evaluating the operational and capital costs of IP telephony, and has concluded that companies using IP telephony management tools demonstrate a compelling return on investment.

Read this Issue Paper:

Clients - The ROI of IP Telephony Management [1]

Non-Clients - Issue papers are available to Nemertes Clients. If you're not a client, and would like to receive a copy of this Issue Paper, please contact us [2].