The Issue:

For some organizations, migration to unified messaging is a key
component of their voice over IP plans. Most VOIP vendors offer unified
messaging products as either an embedded capability within their VOIP
platforms, or as a stand-alone component of their product portfolios. But for an
increasing number of enterprises, voice messaging replacement has taken on a
new urgency, leading organizations to address voice messaging separately from
their VOIP plans.

A number of factors are converging to lead to a renewed interest in unified
messaging. These include obsolescence of many legacy voice mail systems, new
e-discovery and compliance rules requiring preservation and archiving of
voicemail messages, and the need for new features and capabilities to support the
virtual and distributed worker. Finally, enterprises are looking to reduce the cost
of managing complex disparate systems assembled by distributed purchasing or
acquisition of other businesses.

Read this issue paper: Next-Generation Unified Messaging [1]

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