Advanced Communications Services

Pilothouse Awards 2008 [1]

The winners of the Nemertes PilotHouse Awards for Advanced Communications Services represent the "movers and shakers" within the advanced communications services market - both providers and their customers.

In both cases, these awards are unique. For providers, they are based 100% on customer ratings. For businesses, Nemertes based the awards on a multi-faceted matrix that designates point values to data, such as how many advanced communications services enterprises use.

Nemertes recognized Service Providers in the following categories:

MPLS & Ethernet Services

• Customer Service
• Technical Service
• Network Performance/Reliability
• Technology Innovation
• Value
• Service Level Agreements
• Network management/portals
• Overall

Favorite Provider:

• Small Business Customers
• Midsize Business Customers
• Large Business Customers
• Very Large Business Customers

Overall Customer Experience:

• Customer Service
• Technical Service
• Network Performance/Reliability
• Technology Innovation
• Value
• Overall

Clients - Clients can access the Pilothouse Awards 2008 [2] reports for both Top ACS Providers and Top ACS Innovators. 

For more information on the Advanced Communications PilotHouse Awards, contact us at marketing@nemertes.com [3]