Nemertes PilotHouse Award program recognizes companies in a variety of technology markets for demonstrating outstanding achievement and superior performance in areas such as customer service, technological innovation, technical service, value and strategic product development.

Nemertes PilotHouse Awards 2008: Advanced Communications Services

The winners of the Nemertes PilotHouse Awards represent the “movers and shakers” within the advanced communications services market—both providers and their customers.

In both cases, these awards are unique. For providers, they are based 100% on customer ratings. For businesses, we based the awards on a multifaceted matrix that designates point values to data, such as how many advanced communications services enterprises use. Nemertes analysts then identify
carriers whose customers rated them as superior, and businesses, who exhibit a superior approach toward leveraging services.

The Nemertes PilotHouse Awards Program will help IT decision-makers determine which service providers will best meet their needs, and it helps carriers understand who’s on top, why, and where they need to change in the coming year. By evaluating the ratings and criteria most important to their organizations, the scores and analysis contained here can help companies in their decision making.

Nemertes recognizes the major and emerging service providers who are setting the standards in the advanced communications market. This report summarizes the process by which we determined winners in each category, and provides insight about the winners.

The categories include:

• Customer service—billing, account-rep service, RFP process
• Technical service--response time to repair problems, knowledge of service, response to technical questions, customer portals
• Network performance and reliability—uptime of network, overall throughput, service levels, speed and quality of transmissions
• Technology innovation—new and industry-leading services, features,support
• Value—defined as value for the dollar; doesn’t always mean least expensive.

Additionally, IT executives evaluate their MPLS and Ethernet carriers on the same attributes, as well as performance monitoring and reporting and Service Level Agreements (SLAs).

Service Providers mentioned in the report include: AT&T, Bell South, BT Global Services, Cable & Wireless, Cingular, Cogent Communications, Comcast, Level 3 Communications, Masergy, Qwest Communications, Reliance Globalcom, SBC, Sprint, Teleglobe, Tata Communications, Time Warner Telecom, US West, Verizon Business and VSNL International.

Please click here [1] to see a list of the winners.

Clients - Read these reports:

• Advanced Communications Services - Top Service Providers 2008 [2] [3]
• Advanced Communications Services - Top Innovators 2008 [4]

Non-clients: Please contact us [5] for information on obtaining access to Nemertes PilotHouse Award Ratings, or to participate in the research.