For more information, contact:
Karen Wucher Nemertes Research
Phone: 972.335.7028
Cell: 972.872.0828
Karen.Wucher@nemertes.com
Nemertes Presents Top Unified Communications Vendors with PilotHouse Awards
New York, NY – Jul. 23, 2008 – Four leading unified-communications vendors earned PilotHouse Awards from Nemertes Research, based on ratings from their customers.
“For now, the main UC battle is between Cisco and Microsoft, as measured by customer experiences and ratings,” says Robin Gareiss, executive vice president and senior founding partner of Nemertes Research. “But IBM and Avaya aren’t far behind, so the right focus on customer service, value, and technology innovation could easily shift this market in the coming year.”
As part of Nemertes’ Unified Communications and Collaboration research project, 443 IT executives from 426 companies rated their unified-communications vendors. PilotHouse Awards recognize vendors who received the highest average scores in several categories. UC decision-makers rated their vendors on customer service, value, technology, product features, and management tools.
Nemertes Research 2008 PilotHouse Awards: Unified Communications
Best Overall UC Vendors
The detailed report outlines additional categories that UC decision-makers rated their vendors. Although awards were not issued in each category, the report does detail which vendors perform best in each area, and why.
About the Research
The benchmark, Unified Communications and Collaboration, examines several key areas, including organizational strategies, Web 2.0, UC applications and strategies, implementation and management, and the business case for VOIP. Nemertes provides a complete analysis of both VOIP and unified communications awards in separate reports.
About Nemertes Research
Nemertes Research is a research-advisory firm that specializes in analyzing and quantifying the business value of emerging technologies. You can learn more about Nemertes Research at our Website, www.nemertes.com.