Nemertes Benchmark: Unified Communications and Collaboration - Mobility and Business Transformation

Overview:

This volume, “Unified Communications & Collaboration: Mobility and Business Transformation,” addresses this evolution of mobility into a significant component of unified communications. It shows how mobility strategies are not just nice to have, but are fundamental to achieving desired business impacts. IT managers are tightly coupling strategic planning with Unified Communications strategic planning, and tell how addressing the latter can’t be effective without addressing the former.

Author(s): Mike Jude

Table of Contents

1. INTRODUCTION...................................................................................... 4
2 BUSINESS TRANSFORMATION THROUGH MOBILITY ..................................5
2.1 Enabling the Transformation through Mobility Strategy ...................... 6
2.2 Implementing the Transformation....................................................... 11
2.3 Evaluating the Transformation ............................................................13
3 ENABLING THE NEXT TRANSFORMATION: UC ..........................................15
4 KEY CHALLENGES .................................................................................. 17
4.1 Business Case ................................................................................... 17
4.2 Complexity ......................................................................................... 17
4.3 Metrics.................................................................................................18
4.4 Budget ................................................................................................19
5 BEST PRACTICES AND RECOMMENDATIONS............................................ 20
6 CUSTOMIZED FINDINGS.......................................................................... 21
7 METHODOLOGY ...................................................................................... 22
7.1 Timeframe............................................................................................ 23
7.2 Participants.......................................................................................... 23
7.2.1 By Industry....................................................................................... 24
7.2.2 By Size.............................................................................................. 26
7.2.3 By Region.......................................................................................... 30
7.2.4 By IT Culture..................................................................................... 31
8 DISCLAIMER/DISTRIBUTION.................................................................... 33

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