More than 89% of organizations are virtual, meaning some employees work remotely from their supervisors and workgroups. The rise of the virtual workforce requires that organizations provide their employees with tools to collaborate and communicate regardless of location, via a variety of means including text, audio and video. But deploying communications and collaboration technologies and applications requires careful attention to organizational strategies, business cases, and management. Those that fail to provide usable tools will find themselves at a competitive disadvantage to peers that are able to effectively leverage emerging approaches, such as unified communications and social networking

Nemertes’ Unified Communications and Collaboration benchmark provides in-depth analysis, best practices, and trends on applications that help organizations build a communication and collaboration strategy including:

• VOIP systems and management
• VOIP costs
• Instant Messaging, presence, and real-time communications dashboards
• Video conferencing (desktop, room-to-room and telepresence)
• Unified messaging
• Wireless and mobility
• Social networking and Web 2.0
• Organizational best practices
• Branch-office strategies

Read this Benchmark:

Unified Communications and Collaboration

Branch-Office Trends [1]
[2]Mobility and Business Transformation [3]
Web 2.0 and Social Computing [4]
Unified Communications Applications and Strategies [5]
VOIP and Unified Communications Organizational Strategies [6]