Published on Nemertes Research (http://www.nemertes.com)
The ROI of VoIP

A step-by-step guide to determining the true cost and benefits of VoIP.

By Robin Gareiss, Network World, 07/11/05

When it comes to VoIP, most network managers are satisfied that the technology works. The challenge is developing cost analyses: What will the new technology cost to roll out and support, and what benefits can companies expect to reap?

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