The Issue:

Unified communications has the potential to dramatically simplify and improve
enterprise communications, as well as improve business agility. By integrating various
forms of communications, such as voice, video, instant messaging, conferencing, presence
and voicemail, individuals can more effectively control and manage their inbound and
outbound communications sessions. Enterprises further stand to benefit from
communications-enabled business processes, whereby the integration of
communications services with enterprise business applications and processes enables
enterprises to leverage business intelligence and presence awareness to improve agility
and responsiveness. Enterprises that adopt unified communications, including both
desktop and mobile services, will see significant competitive advantage, both from more
efficient internal operations and improved customer interaction. However, vendors and
enterprises must address significant management and interoperability concerns before
the reality of unified communications meets the vision.

Read this Issue Paper: Unified Communications