2011 PilotHouse Award - IP Contact Centers

The Nemertes PilotHouse award for IP Contact Center (IPCC) recognizes IP contact-center vendors that offer solutions such as Automatic Call Distribution (ACD), Integrated Voice Response (IVR), Computer Telephony Integration (CTI), and related applications over an IP-based service. IT professionals who use these products rated their providers on technology, value, and customer service.