2011 PilotHouse Award: Managed IP Telephony

The Nemertes PilotHouse award for Managed IP Telephony services recognizes managed-service solutions used in a partially or fully enterprise-owned IP telephony infrastructure. Third parties provide varying levels of maintenance, management, and troubleshooting for IP telephony equipment, and sometimes the associated network infrastructure to effectively operate an IP communications network. IT professionals who use these services rated their providers on technology, value, and customer service.