Communications and Computing 2009 Benchmark: Summary

t’s highly likely that in a few years, we’ll be looking back at 2009 as the year when everything changed for IT. The recession literally decimated IT forces, or worse: Sixty-seven percent of organizations are decreasing their IT departments by an average of 17%. That’s naturally generated extreme interest in outsourcing and managed services—the overarching theme is “outsource everything that’s commoditized.”