Phone Requirements Change: Softphones, Mobile Devices, IP Hardphones Collide or Converge?

Numerous organizations are evaluating their use of softphones, mobile devices, and desktop phones. They are trying to discern how to integrate the three, in terms of usability, voicemail, and single number service. They are evaluating whether softphones can replace desktop phones, or whether mobile devices can replace both. This issue paper provides guidance on how companies can efficiently use communications devices to support a mobile workforce.