ShoreTel Shows Increasing Role of UC Virtualization

Nemertes Impact Analysis:

ShoreTel (NASDAQ:SHOR) announcedthat its enterprise contact center has achieved VMware Ready status and is now listed in the VMware partner catalog meaning ShoreTel customers can now run ECC on VMware’s virtualized servers rather than on application-specific appliances. ShoreTel’s announcement underscores the quickening momentum behind virtualized unified communications applications as IT architects seek to leverage virtualization’s ability to reduce costs, improve flexibility, and increase resiliency for real-time applications.

Sixteen percent of companies already are virtualizing UC applications; another 50% are evaluating or planning to deploy in the next two years. Success rests on close coordination between UC application administrators and those responsible for managing virtualized servers to ensure application performance in a virtualized environment.

Impacts:

Enterprises: Plan for increasing opportunities to virtualize your UC applications. Work with your vendors to understand their roadmaps, capabilities, and key partnerships.

Vendors: Those failing to offer widespread support for virtualizing UC applications risk losing out to those that do offer such support.

Investors: Increasing demand for virtualized UC is good news for privately held Aspect, Cisco (NASDAQ:CSCO), Mitel (NASDAQ:MITL), Microsoft (NASDAQ:MSFT), and Siemens (JV:NYSE:SI & Gores Group).

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