Nemertes PilotHouse Award program recognizes companies in a variety of technology markets for demonstrating outstanding achievement and superior performance in areas such as customer service, technological innovation, technical service, value and strategic product development.

Nemertes 2008 PilotHouse Awards - Top UC Providers

The Nemertes PilotHouse Awards for Unified Communications asked companies to evaluate vendors that integrate two or more communications or collaborative applications.

What makes this Nemertes project so different from any other research available? The results are based 100% on the views and experiences of actual customers of UC vendors. Nemertes’ staff determines the methodology, conducts the research and analyzes the findings. But we have no influence over how any given vendor performs. The opinions rest with real customers. In addition, no vendors sponsor this research.

We segment the ratings and issue awards in the following way:

• Best Overall UC Providers – This award recognizes the best UC provider and two finalists, using the average scores of all categories across all ratings received.

Customers rated their providers in several areas. Although we did not issue awards in each category, this report does detail which providers perform best in each area and why.

The specific rating categories include:

• UC Value
• UC Technology
• UC Management Tools
• UC Customer Service
• UC Product Features

Vendors mentioned in this report include Alcatel-Lucent, Avaya, AVST, Cisco, IBM, Microsoft, NEC, Nortel, Siemens, ShoreTel, and Toshiba.

Click here to see a list of the winners.

Clients - Read Nemertes PilotHouse Awards: Unified Communications and Collaboration - Top UC Providers

Nemertes award reporsts are available to clients only. If you're not a
client and would like to receive a copy of this award report, please
contact us.