If you’re like most IT professionals, you’ve noticed that your roster of third-party providers continues to grow.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Enterprise Connect 2015 proved a popular venue for contact center and customer engagement announcements.
At the 25th anniversary Enterprise Connect this week in Orlando Microsoft took a bit of a gamble, walking away from the “Lync” name for its unified communications platform that it had adopted just
Mar 10, 2015
Webinar: April 7, 2015 2:00 PM - 3:00 PM ET.
|Mar 09, 2015||
Mar 09, 2015
Sixty-seven percent of those deployments are within the data center.
Feb 11, 2015
Variably compress data, so really frequently used values might be represented by less than a single byte and overall compression into memory
Feb 11, 2015
Complementary Webinar: Tue, Mar 10, 2015 2:00 PM - 3:00 PM EDT
Feb 10, 2015
Cloud ACD deployment is up from 0% in 2013 to 9% this year; 17% of organizations are using cloud IVR, up 140% from 2013.