As I discussed in my recent report: “Key Trends: Contact Centers of the Future,” co
Mar 06, 2014
Although SFDC can be a powerful tool for organizations that embrace it, a handful of best practices have emerged.
Mar 03, 2014
75% of contact centers now monitor non-voice channels, and every contact-center vendor now offers a multi-channel routing and handling platf
Feb 26, 2014
Almost half of companies are moving to cloud email/calendar platforms
Feb 25, 2014
Security professionals and other senior executives are beginning to see security as a way to enable, enhance, and grow the business
Feb 21, 2014
St. Pete Beach, FL July 28-30, 2014 Provocative thought leadership for IT Leaders.
Feb 20, 2014
Truly innovative companies are able to consistently generate a stream of workable innovations, both on an ongoing basis
Vendors & Service Providers
- Big Data, Analytics and Virtualization
- Contact Center and Customer Engagement
- Cloud Delivery
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security & Compliance
- Unified Communications and Collaboration
According to our most recent benchmark, nearly every enterprises now supports employee use of iPhones and iPads; IT’s hand was forced from consumerization.
One of the most frequent questions I get in my discussions with our clients is “what should we do about Lync, is it ready to replace our PBX from vendor XXX”?