- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
As they look to simplify the user experience while reducing costs, many enterprises ultimately will seek single-vendor solutions.
Last week, Genesys announced its new native Skype for Business (formerly Lync) integration.
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