As I discussed in my recent report: “Key Trends: Contact Centers of the Future,” co
Enterprise Technology Analysis Newsletter
Each week Nemertes Research produces a freely available Enterprise Technology Analysis providing a concise analysis of key events in the IT industry, and providing actionable advice for enterprises, vendors & service providers, and investors.
To receive the Nemertes Enterprise Technology Analysis via e-mail, please subscribe using the form below:
- Big Data, Analytics and Virtualization
- Contact Center and Customer Engagement
- Cloud Delivery
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security & Compliance
- Unified Communications and Collaboration
According to our most recent benchmark, nearly every enterprises now supports employee use of iPhones and iPads; IT’s hand was forced from consumerization.