As I discussed in my recent report: “Key Trends: Contact Centers of the Future,” co
Senior Account Executive
Kathy Cardinale has responsibility for business development within vendor and service provider organizations. Kathy coordinates Nemertes Research services to align with organizations' overall business and marketing strategies.
Prior to Nemertes, Kathy has held sales, sales management and sales training positions with R.H. Donnelley, one of the world's largest publishers of print and on-line yellow pages. Kathy has more than 20 years experience in media sales, with a Bachelor of Science in advertising from the University of Illinois, Urbana.
- Big Data, Analytics and Virtualization
- Contact Center and Customer Engagement
- Cloud Delivery
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security & Compliance
- Unified Communications and Collaboration
According to our most recent benchmark, nearly every enterprises now supports employee use of iPhones and iPads; IT’s hand was forced from consumerization.