- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- PilotHouse - UCC
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
At the recent Genesys 2015 G-Force, I saw a futuristic demo in which pressing a button on a broken fridge automatically connected a person to a live agent to report an issue.
Vice President of Sales
Kathy Cardinale has responsibility for business development within vendor and service provider organizations. Kathy coordinates Nemertes Research services to align with organizations' overall business and marketing strategies.
Prior to Nemertes, Kathy has held sales, sales management and sales training positions with R.H. Donnelley, one of the world's largest publishers of print and on-line yellow pages. Kathy has more than 20 years experience in media sales, with a Bachelor of Science in advertising from the University of Illinois, Urbana.