As I discussed in my recent report: “Key Trends: Contact Centers of the Future,” co
Research Operations Manager
Karen Gauthier manages delivery of research reports, client projects, Impact Analysis and monthly webinars. Prior to joining Nemertes, Karen ran her own consulting company advising clients on business planning, technical writing, and marketing services. She holds an MBA from Loyola University and a BS in Business Management from Purdue.
- Big Data, Analytics and Virtualization
- Contact Center and Customer Engagement
- Cloud Delivery
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security & Compliance
- Unified Communications and Collaboration
According to our most recent benchmark, nearly every enterprises now supports employee use of iPhones and iPads; IT’s hand was forced from consumerization.