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At the recent Genesys 2015 G-Force, I saw a futuristic demo in which pressing a button on a broken fridge automatically connected a person to a live agent to report an issue.
Don Parker is an Account Executive for Nemertes Research and is responsible for Nemertes’ relationships with IT vendors and media companies. During the past 20 years, Don has driven business development for a number of best-of-breed IT solution providers and served as a client advocate for some of the most technology-progressive global companies in North America.
Don has consistently worked with clients to introduce business-enabling IT solutions that have advanced their strategic goals. For example, in the mid-‘90s when IT outsourcing was in its infancy, Don and his client solutions team at Control Data Systems, Inc. collaborated with Honeywell Corporate IT strategists to convert Honeywell’s global messaging solution into an outsourced service with CDSI. That managed services prototype, formulated at and for Honeywell, not only saved millions in personnel, capital outlays, and systems and network management; it also spawned a new managed services business division at Control Data (now BT Global Services), which would grow to over $50M in five years.
During his years in business development, Don has enjoyed success by first committing himself to building enduring client relationships by delivering IT solution value that focuses on their needs, in the context of their operations, informed and fueled by their business drivers.
In addition to driving new global client relationships at Control Data Systems, Don was Director of US Sales both at Enterprise Solutions Limited and InfoSearch International and an Account Executive for Symark Software.
Don holds a Bachelor of Arts degree in trumpet performance from the University of Wisconsin, Eau Claire, and a certification in computing technology from Control Data Institute. In his spare time he enjoys scuba diving the kelp forests of Catalina Island, sailing the Channel Islands in the Pacific, and playing classical and jazz trumpet on demand.