- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- PilotHouse - UCC
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
At the recent Genesys 2015 G-Force, I saw a futuristic demo in which pressing a button on a broken fridge automatically connected a person to a live agent to report an issue.
Don Parker is an Account Executive for Nemertes Research and is responsible for Nemertes’ relationships with IT vendors and media companies. During the past 20 years, Don has driven business development for a number of best-of-breed IT solution providers and served as a client advocate for some of the most technology-progressive global companies in North America.