Interactive Intelligence today formally announced the launch of its Amazon Web Services-based cloud contact center product PureCloud Engage.
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Just like back in the mid 1990s, the battle between industry and law enforcement over encryption is heating up, with a large amount of posturing and naiveté.
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Kathy Cardinale has responsibility for business development within vendor and service provider organizations. Kathy coordinates Nemertes Research services to align with organizations' overall business and marketing strategies.