As I discussed in my recent report: “Key Trends: Contact Centers of the Future,” co
Kelly Baughman is an Account Executive for Nemertes and is responsible for business development within end-user IT organizations headquartered in the Eastern Region of the United States. For the past 10 years, Kelly has held sales positions with Gartner, Burton Group, and a small IT consulting firm.
- Big Data, Analytics and Virtualization
- Contact Center and Customer Engagement
- Cloud Delivery
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security & Compliance
- Unified Communications and Collaboration
According to our most recent benchmark, nearly every enterprises now supports employee use of iPhones and iPads; IT’s hand was forced from consumerization.