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Lisa Durant

Research Analyst

Primary Focus Areas: Contact Center and Customer Engagement, Unified Communications and Collaboration

Contact center operations leaders know the value of communication and collaboration.
Jul 17, 2015
To reduce the number of vendors and solutions running inside of the business, many organizations are also beginning to use Microsoft for voi
Jul 01, 2015
Webinar Replay
Jun 23, 2015
UCC
Jun 09, 2015
The demands placed on IT are changing as IT leaders are increasingly asked to serve as innovators within their organizations.
Jun 08, 2015
Only 22% have formal plans to implement omnichannel by the end of 2015.
May 27, 2015
May 12, 2015
Cloud IP telephony plans and evaluations are leading to deployments.
Apr 27, 2015
UCC
Apr 15, 2015
Apr 08, 2015
Mar 19, 2015
Webinar: April 7, 2015 2:00 PM - 3:00 PM ET.
Mar 10, 2015
Mar 09, 2015
Mar 09, 2015
Mar 09, 2015
Mar 09, 2015
Mar 09, 2015
Mar 09, 2015
Mar 09, 2015
Mar 09, 2015