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Nemertes Benchmarks

Nemertes Benchmarks compile and quantify the results of our research. The resulting research benchmark provides analysis, recommendations, and best practices to our constituents based on data gathered from hundreds of IT executive interviews, our industry insight and operational experience.

Benchmarks are only available to Nemertes retainer clients or to those who participate in our research. For information on becoming a client or participating in future research, please contact us.

28% of organizations have a machine-to-machine initiative in place, and a full 43% are at the very least evaluating use.
Apr 01, 2015
MNS
Cloud ACD deployment is up from 0% in 2013 to 9% this year; 17% of organizations are using cloud IVR, up 140% from 2013.
Feb 10, 2015
Only 8% of organizations plan SDN by 2016. Start your testing now, plan for initial deployment in 2016 or 2017.
Feb 02, 2015
Thirty-one percent of organizations plan to consolidate UC into a single platform by the end of 2015.
Dec 15, 2014
UCC
MDM adoption continues to rise year over year. Further, MDM, MAM, and MCM all correlate with successful mobile initiatives.
Dec 05, 2014
MNS
Sixty-eight percent have marketing respond to social mentions, but contact center is increasingly involved.
Dec 05, 2014
Nearly one-quarter of employees use the wireless LAN as their primary mode of access.
Dec 05, 2014
MNS
Security is viewed as a business enabler by a plurality of organizations (42%), and more view security as a business enabler than do not.
Dec 05, 2014
Seventy-three percent of organizations are using or evaluating using remote agents.
Dec 05, 2014
For most organizations, migrating to an IP ACD just makes sense.
Oct 01, 2014
Encrypted WAN correlates with success, and is deployed by 44% of companies with another 10% of companies showing interest in the technology.
Sep 08, 2014
MNS
Just 25% encrypting SIP trunks – But, consider doing so if regulatory or security postures warrant it.
Sep 04, 2014
Twenty-three percent of organizations are already using predictive analytics tools in their contact centers.
Aug 28, 2014
22% of organizations plan to integrate email, and 35% plan to or are evaluating integrating mobile into their contact center platforms.
Aug 18, 2014
Sixty-seven percent of organizations are at least evaluating speech analytics.
Aug 18, 2014
Fifty-two percent of companies currently use a fully IP ACD platform.
Aug 14, 2014
Webinar Playback
Jun 25, 2014
Benchmark
Jun 16, 2014
Benchmark
Jun 16, 2014
Benchmark
Jun 16, 2014
UCC