Nemertes Benchmarks

Nemertes Benchmarks compile and quantify the results of our research. The resulting research benchmark provides analysis, recommendations, and best practices to our constituents based on data gathered from hundreds of IT executive interviews, our industry insight and operational experience.

Benchmarks are only available to Nemertes retainer clients or to those who participate in our research. For information on becoming a client or participating in future research, please contact us.

Nemertes 2016 Cloud and Data Center maturity model benchmarking best practices for cloud and data center organizations.
Aug 03, 2016
IT leaders are likely to save money by purchasing contact center tools such as ACD and IVR in combination from the same vendor.
May 16, 2016
Investigating company attitudes towards customer experience as well as the constructs of a successful customer experience initiative.
May 02, 2016
Detailed analysis of enterprise plans and deployment strategies for security and risk management.
Apr 12, 2016
Modern enterprise mobility finally has arrived with big steps forward in nearly all mobile technologies.
Mar 29, 2016
The Nemertes Security Benchmark provides detailed analysis of enterprise plans and deployment strategies for security and risk management.
Mar 11, 2016
This presentation summarizes the key findings from the 2016 Contact Center Benchmark.
Mar 07, 2016
ET staffs that are considered trusted advisors get twice the budget as those that are not.
Aug 31, 2015
Insight into organizational strategies, business cases, deployment strategies, ownership models and more!
Jun 29, 2015
Only 22% have formal plans to implement omnichannel by the end of 2015.
May 27, 2015
With tightening IT budgets, look to offset UC spending elsewhere, or build a demonstrable business case with measurable ROI.
Apr 27, 2015
Cloud IP telephony plans and evaluations are leading to deployments.
Apr 27, 2015
28% of organizations have a machine-to-machine initiative in place, and a full 43% are at the very least evaluating use.
Apr 01, 2015
Cloud ACD deployment is up from 0% in 2013 to 9% this year; 17% of organizations are using cloud IVR, up 140% from 2013.
Feb 10, 2015
Only 8% of organizations plan SDN by 2016. Start your testing now, plan for initial deployment in 2016 or 2017.
Feb 02, 2015
Thirty-one percent of organizations plan to consolidate UC into a single platform by the end of 2015.
Dec 15, 2014
Security is viewed as a business enabler by a plurality of organizations (42%), and more view security as a business enabler than do not.
Dec 05, 2014
Seventy-three percent of organizations are using or evaluating using remote agents.
Dec 05, 2014
MDM adoption continues to rise year over year. Further, MDM, MAM, and MCM all correlate with successful mobile initiatives.
Dec 05, 2014
Sixty-eight percent have marketing respond to social mentions, but contact center is increasingly involved.
Dec 05, 2014