RSS

Nemertes Benchmarks

Nemertes Benchmarks compile and quantify the results of our research. The resulting research benchmark provides analysis, recommendations, and best practices to our constituents based on data gathered from hundreds of IT executive interviews, our industry insight and operational experience.

Benchmarks are only available to Nemertes retainer clients or to those who participate in our research. For information on becoming a client or participating in future research, please contact us.

Fifty-two percent of companies currently use a fully IP ACD platform.
Aug 14, 2014
On-Demand Webinar
Aug 13, 2014
CD
Webinar Playback
Jun 25, 2014
Benchmark
Jun 16, 2014
Benchmark
Jun 16, 2014
CD
Benchmark
Jun 16, 2014
CD
Benchmark
Jun 16, 2014
MNS
Benchmark
Jun 16, 2014
MNS
Benchmark
Jun 16, 2014
Benchmark
Jun 16, 2014
Benchmark
Jun 16, 2014
UCC
Benchmark
Jun 16, 2014
Benchmark
Jun 16, 2014
Benchmark
Jun 16, 2014
Almost half of companies are moving to cloud email/calendar platforms
Feb 26, 2014
UCC
Truly innovative companies are able to consistently generate a stream of workable innovations, both on an ongoing basis
Feb 20, 2014
Twenty-nine percent of companies have phased out BlackBerry, with another 41% planning or evaluating to follow suit.
Feb 03, 2014
MNS
The number of organizations with a Big Data initiative almost doubled, from 29% in 2012 to 53%, in 2013.
Jan 06, 2014
CD
Clear role definition and a good operating model are the keys to developing a successful IT organization.
Dec 30, 2013
How Softphones, Tablets, and Smartphones are Killing the Desktop Phone
Dec 23, 2013
UCC