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By John Arkontaky
On Apr 04, 2014

Microsoft Office … the New King of iPad Productivity Apps?

Friday, April 4, 2014

Lookout iWork. Lookout Google Docs. On March 27, Microsoft announced that its Office for iPad, including Word, Excel, and PowerPoint apps, are all available in the Apple App Store. 

By John Arkontaky
On Mar 30, 2014

Smartphone-Frying Apps Could be a Thing of the Past with Amazon AppStream

Sunday, March 30, 2014

Have you ever launched an app and watch the battery meter drop before your eyes or feel your smartphone go nuclear? These are common problems with apps that have high demands of your device’s CPU. For the most part, these processor hogs are native apps. However, with Amazon AppStream, intensive apps don’t have to be backbreakers. 

By Lisa Durant
On Mar 28, 2014

Contact Center Vendors Rapidly Expanding their Portfolios: A Recap of Recent Contact Center Announcements

Friday, March 28, 2014

Contact center vendors have made some big announcements in the past couple of weeks, including more emphasis on the cloud and creating a unified portfolio that tightly integrates all business functions (e.g., workforce optimization and social media marketing) with the contact center. Here is a recap of recent contact center vendor announcements:

By Irwin Lazar
On Mar 28, 2014

SharePoint and Enterprise Social

Friday, March 28, 2014

One of the frequent conversations we have with our clients as they develop their enterprise social collaboration strategy is around the role of SharePoint. In our 2013-14 benchmark we noted that most benchmark research participants who say they have an enterprise-wide social platform say its SharePoint. When we first published that data point, it elicited a rebuke from other enterprise social software vendors - "SharePoint isn't a social platform!" one told us. But to customers, it is.

By John Arkontaky
On Mar 28, 2014

XenMobile’s Security Update Meets Requirements for Highly-Regulated Industries

Friday, March 28, 2014

In March, Citrix released the XenMobile 8.7 update, adding various features to the company’s mobility management platform. Chief among these updates is its newly achieved compliance with FIPS 140-2 encryption. FIPS, or Federal Information Processing Standards, set security standards for email, documents, apps, Web browsing and more. FIPS is a standard used by non-military government agencies and government contractors to ensure high standards in device, app and data security.

By Johna Till Johnson
On Mar 25, 2014

Putting Wearables To Work in the Enterprise

Tuesday, March 25, 2014

As my colleague, Nemertes Research Analyst John Arkontaky, recently wrote, enterprises are beginning to tiptoe into the world of wearables. Although a vanishingly small percentage of IT organizations supported wearables in 2013, early indications are that this percentage has grown dramatically in 2014.

By John Arkontaky
On Mar 21, 2014

Good Gets Better with BoxTone Acquisition

Friday, March 21, 2014

Already, 61% of companies deployed a mobile device management (MDM) solution. On top of that, just under 30% of companies leverage mobile application management (MAM), and another 15% plan to roll out MAM. Throw into the mix a file, sync, and share platform for mobile file sharing and document collaboration and you have yourself a robust and complex series of mobile systems. Recently, Good Technology announced its plans to acquire BoxTone to leverage its mobile service management (MSM) systems adding another flavor of mobility management systems to the fold.

By Irwin Lazar
On Mar 21, 2014

The Journey to the Genesys Cloud

Friday, March 21, 2014

Genesys recently held its annual analyst conference in California, providing attendees with a glimpse into its financial performance, market focus, and planned initiatives. While some of what was discussed is NDA, several key themes were present across sessions:

By John Burke
On Mar 19, 2014

IT's New AAA

Wednesday, March 19, 2014

IT has a new lineup to refer to as AAA:  Alignment, Agility, and "as-a-Service."

It's not that authentication, authorization, and accounting -- the old AAA -- are in any way less important or even completely solved problems.  It's just that, they are not at the heart of core issues for IT right now, the way they once were.  

By Lisa Durant
On Mar 13, 2014

Avaya Customer Experience Management Enhancements Show Omni-Channel isn’t Just for Inbound

Thursday, March 13, 2014

Earlier this week, Avaya announced new enhancements to its Customer Experience Management solutions. These enhancements enable companies to create and manage proactive outreach and self-service applications over multiple channels including SMS, email, and phone, through a single software platform.

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