Analyst Blogs

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By Lisa Durant
On Jun 09, 2015

Interactive Intelligence Launches Cloud-Based Contact Center Solution PureCloud Engage

Tuesday, June 9, 2015

Interactive Intelligence today formally announced the launch of its Amazon Web Services-based cloud contact center product PureCloud Engage.

By Johna Till Johnson
On Jun 09, 2015

Cisco's Changing of the Guard

Tuesday, June 9, 2015
When Chuck Robbins succeeds John Chambers as CEO on July 26, what changes can competitors, partners, and IT professionals anticipate?
By Matt Craig
On Jun 01, 2015

The Encryption War

Monday, June 1, 2015

Just like back in the mid 1990s, the battle between industry and law enforcement over encryption is heating up, with a large amount of posturing and naiveté. Law enforcement, led largely by the FBI, is waging a war on encryption, arguing encryption is the backbone of modern crime. It is obfuscating criminal activity from law enforcement. In essence, encryption is doing its job too well. Now, there is a push, not to criminalize encryption, yet create backdoors to allow law enforcement into encrypted systems.

By Irwin Lazar
On May 28, 2015

Seeing Through the Cloud of Avaya’s Esna Acquisition

Thursday, May 28, 2015
Earlier today Avaya announced that it was acquiring Esna, a provider of middleware that enables integration between cloud-based applications like Office 365 and Google Apps, and on-premises UC&C platforms from Avaya, Cisco, Jive, ShoreTel and others. More recently Esna delivered a middleware platform that expanded the ability of its customers to integrate other applications into the customer’s own web-based applications.
By Irwin Lazar
On May 27, 2015

UC: To Integrate or Consolidate?

Wednesday, May 27, 2015

As they look to simplify the user experience while reducing costs, many enterprises ultimately will seek single-vendor solutions.

Among the majority of our clients and research participants, the primary challenge in developing a go-forward UC strategy is determining how to integrate incumbent UC applications to present a seamless user experience. Users repeatedly tell us they want a single application for voice, video, and conferencing, with the ability to start meetings with one click or ease in scaling instant messaging chats to voice and/or video calls, 1:1 or among groups.

By Lisa Durant
On May 12, 2015

Genesys' Native Skype for Business Connector Means Another Contact Center Option for Organizations Standardizing on Microsoft Voice

Tuesday, May 12, 2015

Last week, Genesys announced its new native Skype for Business (formerly Lync) integration. Genesys’ new UCMA-level integration enables all of the capabilities that other players in this space (e.g., Interactive Intelligence, Enghouse Interactive, and Aspect) offer. This includes the ability to support voice, IM, video, and Skype through a single agent desktop user interface. Agents are also able to escalate conversations across channels (from voice to video, IM to voice, etc.).

By John Burke
On May 07, 2015

"The Sound of Inevitability" -- The Fast Approaching End of Windows 2003 (Support)

Friday, May 8, 2015
Very few out there among those who run data centers don't know that Windows 2003 is going the way of the dodo. Or rather, Microsoft support for 2003 is. Whether the OS actually goes with it is another question. A pretty substantial slice of those affected will not be done getting 2003 out of their data centers before the big day. Bottom line is, everyone has to do something about the security problems this will create. Most will be taking measures to beef up security on and around their (we hope) steadily shrinking or unfortunately irreplaceable Windows 2003 residuum. The rest, by not acting to do otherwise, will be actively weakening their security.
By Irwin Lazar
On May 07, 2015

Will 802.11ac Kill Wired Ethernet?

Thursday, May 7, 2015
The evidence is all around us that wireless networks are rapidly replacing wired as the connectivity option of choice, and not just for mobile phones and tablets.

The new 802.11ac standard provides bandwidth equal to or surpassing that which is available to most wired users, but abandoning wired networks isn't for everyone just yet.

Read the rest at:

By Matt Craig
On Apr 29, 2015

Teaming Up in the Wireless Space

Wednesday, April 29, 2015

Earlier this week, Aerohive Networks announced its new partnership with Dell, who will act as a reseller of Aerohive’s cloud-managed WiFi solution. This is could be the first step in a continually consolidating wireless market. The wireless industry has exploded over the last decade thanks to the huge demand for connection with mobile devices. Because of that, traditional network vendors feel pressure to offer a strong wireless solution to stay in its customers’ good graces.

By Irwin Lazar
On Apr 29, 2015

Cloud-based apps need to federate with other services

Wednesday, April 29, 2015
Leverage native integration capabilities, third-party products and user account management in order to bridge cloud-based apps and on-premises services.

Companies are rapidly embracing cloud-based apps -- not just for collaboration, but also for core business functions like customer relationship management and human resources. But often cloud adoption efforts are disjointed.