Analyst Blogs

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By Irwin Lazar
On Nov 20, 2015

Cisco Buys Acano

Friday, November 20, 2015
Cisco has announced plans to acquire Acano, a privately-owned provider of an on-premises platform for video and web conferencing. We've seen Acano gain quite a bit of traction in the marketplace, especially among organizations with large investments in Cisco video conferencing and voice infrastructure who are also using Microsoft Lync/Skype for Business for UC apps like IM, presence, and web conferencing.

By Irwin Lazar
On Nov 18, 2015

Mitel Goes Mobile

Wednesday, November 18, 2015
I must admit that when I heard the news that Mitel had announced plans to acquire Mavenir in March of this year I didn’t give it much thought. Mitel had traditionally played in the enterprise communications space while Mavenir’s solutions were focused on helping mobile carriers transition to IP as they roll out VoLTE. It seemed more of a play to extend Mitel’s reach into the carrier space than to bring any additional value or features to Mitel’s business-focused cloud and premises-based platform offerings.

By Lisa Durant
On Nov 12, 2015

Internet of Things (IoT) Demo by Genesys and How it Got Me Thinking

Thursday, November 12, 2015

At the recent Genesys 2015 G-Force, I saw a futuristic demo in which pressing a button on a broken fridge automatically connected a person to a live agent to report an issue. (You can see a short video from this part of G-Force by clicking here.) Now, in the past, I’ve considered how the Internet of Things (IoT) could be used in an enterprise setting, but his demo got me thinking about how IoT is likely to impact customer experience in coming years.

By Johna Till Johnson
On Nov 09, 2015

Blue Coat’s $280 Million Elastica Acquisition Highlights Cloud Security

Monday, November 9, 2015

The recently-announced acquisition by Blue Coat of privately-held Elastica Inc. for $280 million highlights the growing importance of cloud security, and reconfigures the security landscape for infosec professionals, security vendors, and service providers and channel partners.

By Irwin Lazar
On Nov 02, 2015

SD-WAN - Bringing WAN Sexy Back

Monday, November 2, 2015
Enterprise WANs haven't changed much in recent years, but SD-WAN offers potential to reduce costs and better support the embrace of cloud-based applications.

Read the rest on

By Johna Till Johnson
On Oct 28, 2015

The Only Cybersecurity Maturity Model You'll Ever Need

Monday, October 26, 2015

Consulting firms love maturity models. These are frameworks that tell companies how well they’re doing in key areas, based on the tools they’re using, how they’re organized, and how effective their efforts are.

By Johna Till Johnson
On Oct 26, 2015

Next-Generation Application Security: The Time Is Now

Monday, October 26, 2015

If you’re like most enterprise organizations, state-of-the-art application security means some combination of SAST (Static Application Security Testing) and DAST (Dynamic Application Security Testing)/DWS (Dynamic Web Scanning) technology. And if that's the case--it's time for you to rethink your application security roadmap.

By Matt Craig
On Oct 22, 2015

Microsoft's Mobile Trend

Thursday, October 22, 2015

From the moment Apple released the original iPhone back in 2007, Microsoft was playing catch-up in mobile. They weren’t alone, yet they seemed completely unprepared for the new stage of mobile coming forth. Microsoft, though, wasn’t giving up. At a time where BlackBerry (Research In Motion back then) was dethroned, Palm died, and Android began its steady rise alongside iOS, Microsoft completely retooled their mobile OS with Windows Phone 7, a release that was widely acclaimed by many who used it. The problem: not many people used it.

By Johna Till Johnson
On Oct 21, 2015

Trend Micro Acquires Tipping Point

Wednesday, October 21, 2015

Today Trend Micro announced its intent to acquire the TippingPoint division of HP, acquiring its technology, staff, intellectual property and network of 2300 customers, largely in the US. The move will position Trend well in the US--a geography in which the company has been relatively weaker, compared with its position globally.  Tipping Point also includes a strong relationship with the US Fed, which Trend will acquire.

By Lisa Durant
On Oct 01, 2015

Clarity Releases Clarity Connect Version 4.0: More Mobile & More Microsoft-Friendly

Thursday, October 1, 2015

This week, software development firm Clarity announced the release of Clarity Connect version 4.0, the newest rollout of its contact center platform.