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At the recent Genesys 2015 G-Force, I saw a futuristic demo in which pressing a button on a broken fridge automatically connected a person to a live agent to report an issue.
Avaya and HP Partner to Deliver Cloud UC and Contact Center Solutions
On Tuesday, August 26, Avaya and HP announced an official services partnership that will result in both companies selling a combined portfolio of unified communications- (UC) and contact center-as-a-service solutions. The partnership means that HP will now be delivering Avaya’s private cloud services (though Avaya maintains ownership of the customer-facing relationship). HP will also leverage Avaya’s Customer Experience Management solution to enhance its current contact center offerings. Part of the deal also includes transferring some Avaya private cloud services employees and contractors to HP enterprise services.
What will this partnership mean for Avaya, HP, and their customers? Avaya and its customers will benefit from HP’s experience in delivering services; HP and its customers will benefit from Avaya’s UC and contact center portfolio. Customers who already use both Avaya and HP will certainly benefit, as this partnership will mean much tighter future integrations between Avaya and HP solutions.
As for the future, HP representatives insist that this agreement will not affect their other partnerships, including its partnership with Microsoft. HP and Avaya representatives also state that future developments are in store in mobility though they did not discuss any specific details.
Ultimately, HP, Avaya, and its customers should all benefit from this partnership. Avaya representatives said that the monetary value of this deal is “in the range of hundreds of millions of dollars over the course of the multi-year agreement.”