Interactive Intelligence today formally announced the launch of its Amazon Web Services-based cloud contact center product PureCloud Engage.
- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
Just like back in the mid 1990s, the battle between industry and law enforcement over encryption is heating up, with a large amount of posturing and naiveté.
Big Data vs. Sparse Data
On Oct 23, 2012
In the last few articles I explored possibilities for data futures. We talked about Big Data and Sparse Data. The first is an industry trend that is moving rapidly to center stage for many IT data professionals. It hasn’t built the momentum to carry it far down the food chain of data managers, but you can see that it is coming. In the next one to two years you need to develop a Big Data strategy, regardless of whether you are a large or small enterprise. I’ll get to my reasoning in a little bit.