- PilotHouse Vendor Rating
- Contact Center and Customer Engagement
- Cloud and Data Center
- Cost Models and Total Cost of Ownership
- Enterprise Trusted Advisor
- IT Innovation, Transformation, and Enterprise Technology
- Mobile and Network Services
- PilotHouse - UCC
- Security, Risk Management, and Compliance Research Initiatives
- Unified Communications and Collaboration
At the recent Genesys 2015 G-Force, I saw a futuristic demo in which pressing a button on a broken fridge automatically connected a person to a live agent to report an issue.
Cisco Collaborate.Com Acquisition Shows Need for Unified Cloud Communications
Cloud collaboration is hot! Our 2013-14 Enterprise Technology Benchmark showed that more than 60% of companies were using some form of cloud-based collaboration service with web conferencing and messaging/calendar leading the way. Voice and video in the cloud is increasing as well. But as companies move to the cloud, a new challenge emerges: How to integrate various cloud (and on-premise) services into a seamless user experience?
Collaborate attempts to solve this problem by enabling back-end integration with other cloud products like Evernote, Box, and Drop Box. Collaborate isn’t alone - Unify, with its Project Ansible, also highlights its ability to integrate data stored on various cloud-based platforms. Box provides its own set of connectors to integrate with Salesforce, Google and more. Companies like Esna enable integration of on-premise UC platforms with cloud offerings from Google, Microsoft, and VMware.
In our conversations with IT leaders we are seeing growing demand for the ability to integrate cloud with cloud, and cloud-with-on premise. As you conduct your vendor evaluations pay close attention to their ability to not just provide their own services, but integrate with the services of others.